My downloads didn't arrive

1. Refresh the My agents page. Downloads usually appear within a minute.
2. Check you're signed in with the same email you used at checkout. Downloads go to the account you were signed in to when you clicked Buy.
3. Check your email for Paddle's receipt. No receipt usually means the payment didn't complete, and you haven't been charged.

Still missing? Email support@kitmyagent.com with the email you sign in with and the order number from Paddle's receipt. We'll sort it within one working day.